Return Policy

Eligible claims Goods may be returned only for an approved exchange when they were received damaged, have a verifiable quality issue, or the final invoice rate differs from the accepted order rate for the same item and quantity. One-day window The customer must report the issue within 24 hours after delivery or pickup. Late requests may be declined. Required condition Keep the goods unused, uninstalled and in the condition received. Retain the original packaging, labels, accessories and invoice. Photos or video of the issue may be required. Exchange process Contact PRAGATI AGENCIES, share the order details and evidence, and wait for approval before returning goods. Customer pays return and replacement shipping. Exchange is subject to inspection and stock availability. Not eligible Change of mind, a wrong item ordered by the customer, a later price reduction, used or altered goods, missing packaging, or a claim made after 24 hours is not eligible. Refunds Goods once sold are not returnable for a cash refund. Only an approved exchange is allowed, except where another remedy is required by applicable law.